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Nespresso - São Caetano

A loja é muito pequena, fui às 14:08 do feriado, a loja abriu 14:00, mesmo chegando cedo tive que esperar do lado de fora. Tinha 3 clientes na loja e mesmo após um ter finalizado a compra e saído, ninguém veio me dizer "Boa tarde" ou "só mais um momento".
Tinha 2 vendedores sem fazer nada só andando pela loja e conversando, nem viam que tinha 7 clientes esperando.
Depois de quase 20 min, a atendente parou de conversar e foi me atender. Eu falei que era só retirada de compra do site. Então ela disse: "Ahh. Quando for assim NÃO precisa esperar na fila, é só falar com o atendimento" eu disse "mas eu não sabia e ninguém foi me atender" (eles querem que eu avise como? Eu não posso entrar na loja.

Depois de entregar o pedido, ela já ia me mandar ir embora, eu perguntei se quem vem para retirada pode fazer a degustação também 😁. Porque na compra na loja oferecem, daí ela foi até o balcão oferecer o café e olhou com o outro funcionário com deboche. (como se eu estivesse pedindo um favor) Eu demorei 2 min para tomar o café, e fiz uma compra.

Nunca tive um atendimento desse nessa loja, mas espero não ser atendida por essa vendedora novamente. Melhor fazer reserva para atendimento então, 20 min para pegar um pedido é demais

(Translated by Google)
The store is very small. I went at 2:08 PM on the holiday, and the store opened at 2:00 PM. Even though I arrived early, I had to wait outside. There were 3 customers in the store, and even after one of them finished their purchase and left, no one came to say "Good afternoon" or "just a moment."
There were 2 salespeople doing nothing, just walking around the store and chatting; they didn't even see that there were 7 customers waiting.
After almost 20 minutes, the attendant stopped chatting and came to assist me. I explained that it was just a pickup for an online purchase. Then she said, "Ahh. When it's like this, you DON'T need to wait in line, just talk to customer service." I said, "But I didn't know, and nobody came to help me." (How do they expect me to tell them? I can't even go into the store.)

After handing over the order, she was about to tell me to leave when I asked if people who come for pickup could also get a tasting 😁. Because they offer it when you buy in the store. Then she went to the counter to offer the coffee and looked at the other employee with mockery (as if I were asking for a favor). I took 2 minutes to drink the coffee and made a purchase.

I've never had service like this in that store, but I hope I'm not served by that salesperson again. It's better to make a reservation for service then; 20 minutes to get an order is too much.

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