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Nas lojas Claro, você escolhe uma solução completa e personalizada para a sua vida, dentro e fora de casa. Nosso atendimento especializado está preparado para ajudar você a contratar os melhores planos e serviços de celular, TV por assinatura, banda larga fixa e móvel e telefonia fixa. Aqui você também encontra ofertas imperdíveis de smartphones e acessórios, faz a portabilidade, altera seus planos e resolve todos os seus assuntos Claro. Para agilizar seu atendimento, salve o número da loja nos seus contatos e entre em contato via WhatsApp ou visite o site e acesse um dos nossos canais digitais.

Loja Claro

Encontre a loja Claro mais perto de você!

Estive na loja Claro do Shopping ABC, pois disseram que era loja oficial da Claro. Chegando na loja, descobrimos que era Autorizada e já sabia que não iriam resolver meu problema. Apesar disso, a gerente foi mal-educada com meu marido, chegando a dizer que sim, eles faziam tudo que uma loja oficial da claro faz. Resumindo, ficamos lá um tempão esperando, e mais um tempo enorme no atendimento para a gerente virar para nós e dizer: é não conseguimos fazer esse serviço, somente em loja oficial da Claro. Estou a mais de 01 mês para subir meu número de celular no chip da Claro, após fazer uma portabilidade da Vivo para Claro, em um plano Pós com meu pacote e não consigo. Meu número está preso na Claro, como pré, não subiu no chip, ninguém sabe o que aconteceu, nem como resolver e estou sem telefone desde então, ainda arriscando perder meu número que faz anos que tenho. Não aconselho ninguém a fazer isso, portabilidade de celular ou fechar qualquer pacote com a Claro. Atendimento por telefone horrível, atendentes mal-educados, desinformados e cada vez que você liga, falam uma coisa diferente. A ouvidoria o mesmo: não resolvem nada! Já prestes e cancelar tudo e contratar outra operadora.

(Translated by Google)
I went to the Claro store in Shopping ABC because they said it was an official Claro store. Upon arriving, we discovered it was an authorized service center, and I already knew they wouldn't solve my problem. Despite this, the manager was rude to my husband, even saying that yes, they did everything an official Claro store does. In short, we waited a long time, and even longer for the service, only for the manager to turn to us and say: "We can't do that service, only at an official Claro store." I've been trying for over a month to get my cell phone number added to my Claro SIM card after porting my number from Vivo to Claro on a postpaid plan with my package, and I can't get it to work. My number is stuck with Claro as a prepaid number; it hasn't been added to the SIM card, nobody knows what happened or how to resolve it, and I've been without a phone ever since, risking losing my number that I've had for years. I don't advise anyone to do this, porting their cell phone number or signing up for any package with Claro. The phone service is awful, the agents are rude, uninformed, and every time you call, they say something different. The customer service department is the same: they don't resolve anything! I'm about to cancel everything and hire another provider.

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Onde estamos

Av. Pereira Barreto, 42 - Paraíso, Santo André - SP, Brasil