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Nao contratem plano residencial dessa operadora.   Precisei me mudar de endereço indo para outro que já contava com Internet.  Estou tentando fazer o cancelamento a quase 20 dias,abri quatro pedidos e nao cancelam. O descaso é  muito grande dos atendentes por telefone. Por duas vezes disseram que foi resolvido e até agendaram a retirada do modem,porém nao fizeram. Sem falar que fui atendido por uma atendente que nao dava nem prara entender o que ela pronunciava. Estou encaminhando todos os protocolos de atendimentos Anatel. Tbm vou registrar no Procon e fazer um boletim de ocorrência.  Foi aqui um alerta a todos!!!

(Translated by Google)
Do not sign up for a residential plan with this provider. I had to move to a new address that already had internet. I've been trying to cancel for almost 20 days, I've opened four requests and they haven't cancelled it. The customer service representatives are incredibly negligent on the phone. Twice they said it was resolved and even scheduled the modem pickup, but they didn't do it. Not to mention that I was assisted by a representative who was completely incomprehensible. I am forwarding all the service request numbers to Anatel (Brazilian telecommunications regulatory agency). I will also file a complaint with Procon (Brazilian consumer protection agency) and a police report. This is a warning to everyone!!!

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