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Claro Santa Cruz do Sul

Excelente atendimento, muito transparentes e competentes. Recomendo a loja

(Translated by Google)
Excellent service, very transparent and competent. I recommend the store.

Fui com uma criança de colo de 5 meses e apesar de existir um caixa com a placa de prioridade, me disseram que ele não atendiam prioritários e nem existia senha específica para tal. Após a menina do caixa prioritário terminar seu atendimento, ela ficou parada por 10 minutos até eu ir até lá e perguntar se ela podia me atender, pois estava esperando de pé. Ela me disse que não (depois de mais 10 minutos ela foi embora, ou seja, não trabalhou por 20 minutos pois estava encerrando seu expediente). Após um tempo a gerente pediu para uma outra menina me atender. Solicitei um cancelamento, recebi o protocolo e eles agendaram a retirada do equipamento. Passou o tempo e ninguém retirou. Voltei a loja com o equipamento para entrega e eles disseram que o protocolo que eu tinha (que estava escrito num cartão por elas), não existia e que a cobrança continuava ativa. Ou seja, segui pagando, o protocolo era inexistente e não existe atendimento prioritário.

(Translated by Google)
I went with a 5-month-old baby, and although there was a priority checkout lane, they told me they didn't serve priority customers and there wasn't a specific number for that. After the cashier at the priority checkout finished serving me, she stood there for 10 minutes until I went over and asked if she could help me, as I was waiting standing up. She said no (after another 10 minutes she left, meaning she didn't work for 20 minutes as she was finishing her shift). After a while, the manager asked another cashier to help me. I requested a cancellation, received a confirmation number, and they scheduled the equipment pickup. The time passed and nobody picked it up. I returned to the store with the equipment for delivery, and they said the confirmation number I had (which they had written on a card) didn't exist and that the charge was still active. In other words, I continued paying, the confirmation number was nonexistent, and there is no priority service.

Péssimo atendimento da atendente mesa 6 no dia 18/11. Foi bem desaforada como se eu fosse obrigada a saber das dúvidas que tentei solucionar.

(Translated by Google)
Terrible service from the attendant at desk 6 on November 18th. She was very rude, as if I were obligated to know the answers to the questions I was trying to resolve.

Eu e outros clientes aguardando a chamada para atendimento e a moça passou outro cliente na nossa frente por tratar-se de um conhecido. Total falta de respeito.

(Translated by Google)
Me and other customers were waiting to be called when the attendant let another customer go ahead of us because he was an acquaintance. A complete lack of respect.

🌐 Bem

Atendimento nota 1000.

(Translated by Google)
Excellent service, 1000 out of 10!

🔴 OFERTA MOTOROLA!

Atendimento demorado de mais

(Translated by Google)
The service is taking too long.

🍃 PARA ONDE O VENTO LEVAR!

O atendimento da vendedora Rayssa foi excelente,muito bem explicado e atenciosa com todas as minhas dúvidas.

(Translated by Google)
The service provided by the saleswoman Rayssa was excellent; she explained everything very well and was attentive to all my questions.

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Claro Santa Cruz do Sul

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Claro Santa Cruz do Sul - Rua Marechal Floriano - Centro, Santa Cruz do Sul - RS, Brasil