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Somos uma loja autorizada Claro especializada em planos de internet fibra, celular, TV e telefonia residencial. Oferecemos atendimento personalizado, promoções exclusivas e as melhores condições para sua casa ou empresa.
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No dia 23/10 procurei a loja para realizar a troca de número. Inicialmente, minha ideia era manter o plano e trocar o número, mas o atendente (Renilson) disse que não seria possível, então seguimos para a troca de número e o cadastro de um novo plano. O atendente disse que ele não conseguiria cancelar a linha nem o plano anterior na loja, que eu precisaria entrar em contato com a operadora e tentou de empurrar várias cezes um plano residencial de internet, que foi negado. Porém, quando entrei em contato com a operadora, me disseram que o cancelamento poderia ter sido feito em loja sim, e por causa disso, tive vários transtornos, precisei realizar várias ligações para a claro e inclusive entrar em contato com a ouvidoria. Para a troca e cadastro do novo número, ele foi um bom atendente, mas a má vontade em realizar o cancelamento e a insistência para venda de outra coisa, que eu sequer havia pedido, me deixou insatisfeita. Não sei oq aconteceu, mas espero que com outras pessoas ele não repita isso. É um descaso com o cliente e que pra mim, gerou muita dor de cabeça depois

(Translated by Google)
On October 23rd, I went to the store to change my phone number. Initially, my idea was to keep the plan and change the number, but the attendant (Renilson) said that wouldn't be possible, so we proceeded with the number change and registration for a new plan. The attendant said he couldn't cancel the line or the previous plan in the store, that I would need to contact the operator, and tried several times to push a residential internet plan on me, which was refused. However, when I contacted the operator, they told me that the cancellation could have been done in the store, and because of this, I had several problems, had to make several calls to Claro and even contact the ombudsman. For the number change and registration, he was a good attendant, but his unwillingness to cancel and his insistence on selling something else that I hadn't even asked for left me dissatisfied. I don't know what happened, but I hope he doesn't repeat this with other people. It's a disregard for the customer and, for me, it caused a lot of headaches afterwards.

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